Frequently Asked Questions
General Business Questions
What makes Bright Bridge Agency different from other marketing agencies?
We believe in complete transparency—no sugarcoating, no fluff, just honest assessments of what's working and what isn't. You work directly with our CEO, not junior staff, and we specialize in fixing marketing challenges that other agencies might struggle with.
Who will I be working with?
You'll work directly with our CEO or CMO throughout your entire project. We don't pass clients off to junior staff or account managers—you get personal attention and expertise from day one.
What types of businesses do you work with?
We work with businesses of all sizes across any industry. From small local businesses to enterprise clients, we tailor our approach to your specific needs and goals
Do you serve clients outside of North America?
While our primary focus is Canada and the United States, we also serve international clients. We work with local, regional, national, and international businesses.
Service Questions
What services do you offer?
We provide comprehensive digital marketing services including Google Ads management, Meta Ads, LinkedIn Ads, SEO optimization, social media management, email marketing, influencer marketing, marketing audits, strategic planning, and white label services. See our Services page for more details.
Do you offer marketing audits?
Yes! We provide comprehensive marketing audits that analyze all your current marketing efforts and identify opportunities for improvement. This includes your website, SEO, paid advertising, social media, and overall strategy.
Can you help fix our existing marketing campaigns?
Absolutely. We specialize in diagnosing and fixing marketing challenges. Whether your campaigns are underperforming or you're not seeing the ROI you expected, we can identify the issues and implement solutions.
Do you offer white label services for other agencies?
Yes, we provide white label digital marketing services that allow other agencies to expand their offerings without hiring additional staff. You maintain the client relationship while we handle the execution under your brand.
Pricing & Process Questions
How much do your services cost?
Our service prices vary depending on the scope of work. Typically our pricing model is retainer based. Each month their will be a set fee based on the estimated hours of work required for your project. This fee will never change without your knowledge. There are no hidden costs, all fees will be outlined in an estimate for your approval prior to client onboarding.
How long does it take to see results?
Results vary depending on the service and your current situation. Paid advertising can show improvements within weeks, while SEO and organic strategies typically take 3-6 months to show significant results. We'll set realistic expectations during our initial consultation.
What's included in your monthly retainer?
Monthly retainers include strategy development, campaign management, ongoing optimization, performance tracking, detailed reporting, and direct access to our CEO for regular strategy discussions. You can request too add/remove services from your agreement however, this may result in a change in price.
Do you require long-term contracts?
We believe in earning your business through results, not locking you into lengthy contracts. We'll discuss the best arrangement for your specific needs during our consultation however, we generally require a 3 month contract as this is the time it takes for Google ads campaigns to mature and achieve the best results.
Communication & Support Questions
How often will we communicate?
We maintain regular communication through email and phone support. You'll receive detailed monthly reports, and we're always available to discuss strategy, performance, or any questions you might have.
What kind of reporting do you provide?
We provide comprehensive monthly reports with complete transparency on campaign performance, including what's working, what isn't, and our recommendations for improvement. All reports include data from Google Analytics and relevant platform insights.
How quickly do you respond to questions?
We respond to all inquiries within 24 hours. Whether you have questions about campaign performance, strategy, or need support, we're here to help promptly. As a Client, you can expect same-day responses.
Technical & Platform Questions
What tools and platforms do you use?
We use industry-leading tools including Google Ads, Meta Ads, Google Analytics, and various SEO and social media management platforms. We select the best tools for each specific project and client need. At no cost to our clients!
Will I have access to my campaign data?
Absolutely. We believe in complete transparency, so you'll have full access to all your campaign data, analytics, and performance metrics. We'll also walk you through the reports so you understand exactly what's happening.
Can you work with our existing marketing tools?
Yes, we can integrate with most existing marketing tools and platforms. We'll assess your current setup during our consultation and recommend the best approach for seamless integration.
Getting Started Questions
How do we get started?
Simply enter your details into our contact page for a free consultation where we'll discuss your marketing challenges, goals, and current situation. We'll provide honest insights and a clear roadmap for how we can help improve your results.
What happens during the free consultation?
During our consultation, we'll review your current marketing efforts, discuss your business goals, identify opportunities for improvement, and provide actionable insights. There's no sales pitch—just honest assessment and strategic recommendations.